Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
The following Terms and Conditions apply to all transactions on the beeandtea.co.uk web site.
Pricing & Availability
All product prices are in £ sterling and are inclusive of VAT. For overseas delivery please see carriage section below. We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to the prices we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.
We aim to dispatch orders within 24 hours by 1st class Royal Mail post. If we do not have your item(s) in stock we will let you know and give you an idea of delivery time.
Please let us know if you want to send items to a separate address as a gift.
For larger orders, please make sure someone will be available to take delivery of your parcel.
UK - Standard First Class Royal Mail delivery charges apply
Rest of the World – Postage price on application.
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
Payment online can be made via PayPal.
Or directly via Baccs please contact us for details
Returns & Order Cancellation
Damage & Loss In Transit
Occasionally, unfortunately, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.
Refunds and Exchanges
We try at all times to please our customers. If you are not happy with a product, notify us within 10 working days and return the goods to
Attn: Web Returns, FAO Bridget Chetwynd, Bee & Tea, Studio 31, Craft Central, 33 - 35 St John's Square, London EC1M 4DS.
Items will be refunded or exchanged provided that you do not use the items, the items are in the same condition as when they arrived, and you take reasonable care to ensure the items are received by us and not damaged in transit. Post and Package costs are not refundable. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. However in the event of the goods being faulty we will cover all costs for postage and either refund or exchange of goods. Please check your order carefully before sending.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you on the next working day of order receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods you must follow the standard returns process
You will also find details about returning items under the EU Distance Selling Directive.
All goods returned must be unused, unopened and in the same condition as they were originally despatched from Bee & Tea.co.uk. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was despatched by us, (unless the item is faulty).
You must contact us by email to confirm which items are being returned. You will be requested to return the goods by Royal Mail 2nd class delivery (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund on the cost of returning the goods, (unless the item is faulty). Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
You will be sent an e-mail confirming receipt of your order with Bee & Tea. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.